How can I change my registered mobile number?

First, please check whether your old phone number can receive an SMS verification code.

If your old number can receive an SMS

1. Update your BOTIM app to the latest version.
2. Login with your old phone number and click Me-> Wallet-> Settings ->Account-> Phone Number to change.

If your old number can’t receive an SMS

1. Please send an email with the subject "change phone number" to <pay@botim.me> for manual review
2. In the email text, please include your old and new phone numbers, EID double-sided photos and your proofs of possession of these two numbers.