How can I cancel/delete my Account?

To Delete Botim Money/PayBy Account

1. In order to delete your Botim Money/PayBy account, please ensure that all pending transactions have been cleared. Also, kindly ensure that you delete your Botim Prepaid Card.
2. Login to Botim
3. Click on Botim Money
4. Click on the gears icon on the top right
5. Click on "Accounts"
6. Click on "Delete Account" at the bottom
7. A screen will appear asking for the reason you are deleting your account. Select your reason and click "Delete My Account"
8. A Confirmation page will appear, stating the following: By closing the account, the following assets and right will be waived
   1. Your Botim payment wallet will be closed, and all agreed agreements will be canceled
   2. Personal identification information, bank accounts information, and historical transaction records will be deleted and cannot be restored
   3. The credit line will be cleared and transaction records will be deleted * please ensure that all transactions have been completed without disputes
9. Click "Confirm to delete account"
10. If there are no loans or transactions pending, the account will be deleted within 7 days, and in the meantime will be temporarily disabled. This may take up to 15 days.

To Delete Botim Account

1. Login to Botim
2. Click on "Me"
3. Click on "Account"
4. Click on "Delete Account"
5. A screen will appear asking for the reason you are deleting your account. Fill in your reason and click "Delete My Account"
6. You will see a confirmation screen, stating that
   Deleting your account will:
   Delete your account from Botim
   Erase your message history
   Delete you from all groups
7. Confirm your phone number by entering it, then click "Delete My Account"
8. A confirmation alert will appear asking for your confirmation, click "DELETE"
9. If your account still has some ongoing requests, you will see an alert stating that your account still has some associations to be processed, click on "DELETE", or click "SEE MORE" to view the requests.
10. Click on "DELETE". Account will be instantly deleted.