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If your issue does not fall into any of the above categories, please provide us following information and we will get back to you ASAP.

Please send mail to with following information

Cellphone model:
phone number:
Country code:
network type (3G, 4G, or Wi-Fi):
Call to country:

for UAE users:
Network / Wi-Fi carrier (Etisalat / du):
Subscribed to (100AED Wi-Fi plan / 50AED mobile plan / both):
Subscription starting date:

Please try to have a call with someone before sending us this information.